Frequently Asked Questions
What is your turnaround time?
It all depends on how busy we are when you place your order. For most items, a proof is sent between 1 to 5 business days from receipt of order. Once approved most orders can be produced within 1 to 2 working weeks, sometimes sooner (if we can). If you have a urgent deadline, please let us know when you order and we will do our very best to help you meet this.
Can I rush through an order?
If we are not too busy we will always try to help out with quick turnarounds. However for complete peace of mind you can ensure priority for an additional 10% to 25% of the order value.
Can you send me a proof before order and payment?
For us, time is money and we simply cannot commit to speculative graphic design work for an unknown customer (i.e. web customer) without an order and payment in place. Unfortunately we do not have the luxury of working for free, so please do not be offended if we ask for payment first. We too, have bills to pay!
After your order has been placed, we always provide you with a pre-production proof for you to approve before production commences.
Do you offer free goods for free advertising?
We have, on numerous occasions, have had offers of advertising bundles in exchange for bartered goods, We are a small business and we simply cannot take up all of the advertising offers of this nature (we have had a few you see..). Again, as we have stated above, we do not have the luxury of working for free advertising only, and therefore we would need payment for the goods provided.
Will you cute our design and, if so, how should our artwork be supplied?
Please see the artwork specification page.
When supplying artwork please note that vector artwork is preferred, saved as an Adobe Illustrator AI, EPS or Corel Draw file. Please ensure that all fonts are outlined or supplied (PC format true type or post script).
Can you offer a bespoke design service?
Yes we can, our graphic design rates are very reasonable. Please contact us for more details.
I have not received my proof, can you advise?
If you didn't receive your proof, the most common reason is that your SPAM filter has blocked or placed the email into your Junk Mail or Trash. This is happens a lot with AOL and ipad users. Please check you Junk folders and if it is not there please contact us for an update.